Frequently Asked Questions
About Our Madison Cleaning Company
Still have a question that is unlisted? Give us a call at (608) 438-7516 and make sure to request your free in-home cleaning estimate!
Customer reviews and statistical analysis of most performance variables that we analyze tells us that Legacy stands out second to none – as the best cleaning service in town. Any company can come up with a few raving reviews to show you. But only Legacy grew from one client to the largest residential cleaning company in Madison in four years flat, and during an economic downturn period (2009-2013). That does not happen by chance! It requires great cleaning, great customer service, best value for the price, top notch cleaners, high client satisfaction, high client retention, low cleaner rotation, and more. We are not perfect, but we feel blessed and we don’t take it for granted. We continue to work hard to be the best house cleaners in the Madison area every day! We take pride in maintaining a high quality standard of cleaning over time. We strive to clean every time as if it were the first time we cleaned your home.
It’s natural to worry about security and theft issues when it comes to trusting people working in your personal space. That’s why we are bonded and have a $1 million liability insurance to protect you and your home. Our cleaners are also covered by Workers Compensation Insurance. All of our Legacy home cleaners have passed a strict background check. Your keys remain locked in a safe at all times except on your house cleaning day. Your garage code is encrypted for your safety.
Legacy Cleaning Service has a 2-part hiring process. First, we screen applicants based on character, personality, and attitude. Next, we check references and run a thorough background check. Approximately 1 out of 210 applicants qualifies to be employed by Legacy. We do this for your peace of mind.
Once an applicant is hired, we have an extensive training program ensuring that their skills meet our high expectations so you are assured that they are exceptional at house cleaning.
House Cleaning Pricing and Costs
The vast majority of our clients leave a check on the kitchen counter on their cleaning day. If needed, Legacy will invoice by mail or email.
What to Expect on Cleaning Day
We do consider cleaning dishes, doing laundry, and making beds to be outside our business model and scope. Our supplies, equipment, skill set, cleaning method, and work flow are optimized specifically for residential cleaning. We would rather be a master of our trade than a jack of all trades – so that we can deliver great results with every visit to your home.
Yes! And yes! We have many long term clients with asthmas and or allergy concerns. In fact, the reason most of them switched to Legacy Cleaning is because of our low allergen product line and sanitary cleaning methods. When we leave, your house will “smell” clean… not chemicals!
Frequently Asked Scheduling Questions
Need help with a scheduling issue? Give us a call at (608) 438-7516
We can either maintain or pause the service. The choice is yours. No fees or penalties will be charged while your account remains paused. We will be happy to resume your service upon your return. If the first cleaning after your return takes significant more time and effort, an extra charge might apply.
No problem at all! Just let us know 24 hrs in advance and we will happily make the necessary adjustments to your cleaning schedule at no cost to you! Last minute changes are typically handled at no cost to you either. A $50 lockout or cancelation fee may be applied if we can’t get in or if you do not reschedule your cleaning prior to our arrival to your home.
